Oracle Customer Care & Billing (CC&B) Training

GoLogica offers an extensive Oracle Customer Care & Billing (CC&B) training designed to empower professionals with the skills and knowledge required to manage utility billing and customer service operations efficiently. The training covers the entire customer lifecycle including service connections, meter reading, billing, payments, rating, collections, and outage management, using Oracle’s CC&B platform widely adopted in utility industries.

Participants will learn Oracle CC&B architecture, customer data management, billing processes, payments and collections handling, financial transactions, and workflow automation. The course also emphasizes integration with Oracle Utilities, ERP, and CRM systems to enhance operational efficiency. Real-world projects and case studies form the core of practical learning, ensuring readiness for Oracle CC&B certification and utility domain roles.

This program is ideal for utility professionals, billing specialists, IT consultants, system administrators, and business analysts aiming to specialize in Oracle CC&B solutions. Upon successful completion and exam clearance, a globally recognized GoLogica certification is awarded, boosting career prospects in utility and billing management.